PATIENTS

Apovia operations have well-trained support staff...

 

and clinical pharmacists knowledgeable about the clinical and distribution aspects of medications including specialty medications. To efficiently and effectively provide appropriate patient clinical support, Apovia operations clinical staff utilizes well-developed process flows supported by an efficient electronic medical record system and a web-based patient care plan application (Specialty Therapy Management - STM). The STM program is used to manage patients that are prescribed specialty medications. 

Specialty Therapy Management (STM): Apovia STM tool incorporates a technology-based clinical database that provides pharmacy staff with a user-friendly tool to help properly assess and track patients receiving specialty therapies (i.e. Rheumatoid Arthritis (RA) and HIV patients). The program populates the most relevant disease management and medication specific questions, which will help better assess how the patient is managing his or her disease state and medical therapy. The patients’ responses are recorded in the STM tool for case management reporting.  Each therapeutic category (i.e. RA and HIV) assessment module incorporates best practice standards and national guideline principles. The STM tool is HIPAA compliant and is a secure web application for managing patients and improving clinical outcomes.

Patient Assistance Programs: Apovia pharmacy operations excels in patient support for both retail and/or specialty medications.The primary goal is to ensure that each patient experiences an optimal outcome from their therapy by focusing on patient compliance, as well as minimizing adverse drug reactions. In addition to live automatic refill reminders, Apovia pharmacy operations also facilitates financial assistance and educates patients on how to best take their medication and manage any anticipated side effects.  Apovia has developed specific drug patient assistance procedures to provide financial support and patient care management services.  Apovia operations complement the touch points of the various drug company sponsored programs in a way that helps better serve the patient.